Support

If you have a feature, capability, user support, or system support question, please create a request by filling out the form below. You will receive an automated email confirmation upon submission of your case. If you have an attachment(s) or screenshot(s) that you would like to add to your case, please respond to the email confirmation with those files attached. First Priority – Critical need. Response within 12 hours. Second Priority – Not critical, but time-sensitive. Response within 24 hours. Third Priority – Need a timely response, but not an emergency. Response within 48 hours.

Regarding:	First PrioritySecond PriorityThird Priority
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General Support

If you have a general question about the Venntive solution or our services, please drop us a line via email at: Support@Venntive.com.

Include  a descriptive Subject line.  We are always seeking Suggestions, Questions, Advice, and Critiques. We’ll respond at our earliest opportunity to acknowledge your email and offer a response.

Account Support

We know what it’s like when you need to find the answer to a question right now!  Take a deep breath. There’s always an answer.

1. Please begin by taking a look in your Venntive account’s  Help Center for tips and tutorials to research any questions you may have. It’s at your fingertips 24/7.
2. If you’re still searching for the answer and it is not super time-senstive, drop us an email at Support@Venntive.com with Support Request in the Subject line plus High (2 hours), Medium (4-6 hours), or Low Priority (Within 24 hours).
   So, your subject line would look like this: Support Request – Low Priority
   We will make every effort to meet your deadline.
3. If there is a critical emergency, please call our office at 415.324.5825 to speak to a real person or leave a detailed voicemail, including your login email, issue, phone number, and day and time of call.
4. Live support is available Monday through Friday, 10 am – 6 pm ET.