If you have a general question about the Venntive solution or our services, please drop us a line via email at: Support@Venntive.com.
Include a descriptive Subject line. We are always seeking Suggestions, Questions, Advice, and Critiques. We’ll respond at our earliest opportunity to acknowledge your email and offer a response.
We know what it’s like when you need to find the answer to a question right now! Take a deep breath. There’s always an answer.
- Please begin by taking a look in your Venntive account’s Help Center for tips and tutorials to research any questions you may have. It’s at your fingertips 24/7.
- If you’re still searching for the answer and it is not super time-senstive, drop us an email at Support@Venntive.com with Support Request in the Subject line plus High (2 hours), Medium (4-6 hours), or Low Priority (Within 24 hours).
So, your subject line would look like this: Support Request – Low Priority
We will make every effort to meet your deadline.
- If there is a critical emergency, please call our office at 415.324.5825 to speak to a real person or leave a detailed voicemail, including your login email, issue, phone number, and day and time of call.
- Live support is available Monday through Friday, 10 am – 6 pm ET.